Privacy Policy
Last updated: August 19, 2026
This Privacy Policy explains how Your Custom Songs collects, uses, and protects information provided through our website and services.
Information We Collect
We may collect information you provide when placing or managing an order, including:
- Name and email address
- Order and package information
- Recipient names and occasion details
- Stories, memories, dates, and locations
- Genre, mood, and creative preferences
- Revision requests and approval information
- Customer-support communications
Payment Information
Payments are processed by third-party payment providers such as Stripe. We do not need to store your complete payment-card number on our own application servers.
How We Use Information
We may use information to:
- Create and fulfill your custom song order
- Process and track orders
- Provide previews and final delivery
- Process revision requests
- Send transactional order emails
- Provide customer support
- Maintain and secure the service
- Prevent fraud or misuse
- Comply with legal obligations
Personal Stories and Third-Party Information
Custom-song questionnaires may contain personal information about you, friends, relatives, or other people.
Please provide only information you are authorized and comfortable sharing with us for the purpose of creating your order.
Service Providers
We use third-party providers to help operate the service. These may include providers for payment processing, website hosting, database and file storage, transactional email delivery, analytics, security, and related technical services.
These providers may process information as necessary to provide their services to us.
Data Retention
We retain information for as long as reasonably necessary to fulfill orders, maintain business and transaction records, provide support, resolve disputes, prevent fraud, and comply with legal obligations.
Security
We use reasonable administrative and technical safeguards designed to protect customer information. However, no website or online system can guarantee absolute security.
Your Choices
You may contact us with questions about your personal information or to request correction or deletion where applicable.
Children
Our service is not intended to collect personal information directly from children under 13.
Changes to This Policy
We may update this Privacy Policy from time to time. The current version will be posted on this page with its updated date.
Contact
For privacy questions, contact us through our Contact page.